inbox.attendance_events

Histórico de atendimento de uma conversa. Últimos eventos (atribuição, transferência, devolução, resolução, reabertura, prioridade) com nomes e o ticket do atendimento.

• Endpoint: POST https://app.atomiks.com.br/api/v1/inbox.attendance_events (corpo JSON)
• Quem pode chamar: membro da conta
• Escopo da chave: messages:read
• Grava dados: não
• Pela chave de API: sim
• Ferramenta MCP: inbox_attendance_events
• Ficha em JSON: https://app.atomiks.com.br/api/v1/openapi.json (operationId inbox.attendance_events)

Entrada

{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "type": "object",
  "properties": {
    "conversationId": {
      "type": "string",
      "format": "uuid",
      "pattern": "^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$"
    },
    "limit": {
      "type": "integer",
      "minimum": 1,
      "maximum": 100
    }
  },
  "required": [
    "conversationId"
  ]
}

Exemplo

curl -X POST https://app.atomiks.com.br/api/v1/inbox.attendance_events \
  -H "Authorization: Bearer $ATOMIKS_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"conversationId":"00000000-0000-0000-0000-000000000000"}'

CLI:

node cli/atomiks.mjs inbox.attendance_events --json '{"conversationId":"00000000-0000-0000-0000-000000000000"}'

MCP: ferramenta inbox_attendance_events com a mesma entrada.

Saída

Sucesso: {"data": ...} com o formato abaixo.

{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "type": "object",
  "properties": {
    "items": {
      "type": "array",
      "items": {
        "type": "object",
        "properties": {
          "id": {
            "type": "string"
          },
          "action": {
            "type": "string"
          },
          "createdAt": {
            "type": "string"
          },
          "ticket": {
            "type": [
              "string",
              "null"
            ]
          },
          "user": {
            "anyOf": [
              {
                "type": "object",
                "properties": {
                  "id": {
                    "type": "string"
                  },
                  "name": {
                    "type": [
                      "string",
                      "null"
                    ]
                  }
                },
                "required": [
                  "id",
                  "name"
                ],
                "additionalProperties": false
              },
              {
                "type": "null"
              }
            ]
          },
          "from": {
            "anyOf": [
              {
                "type": "object",
                "properties": {
                  "id": {
                    "type": "string"
                  },
                  "name": {
                    "type": [
                      "string",
                      "null"
                    ]
                  }
                },
                "required": [
                  "id",
                  "name"
                ],
                "additionalProperties": false
              },
              {
                "type": "null"
              }
            ]
          },
          "by": {
            "anyOf": [
              {
                "type": "object",
                "properties": {
                  "id": {
                    "type": "string"
                  },
                  "name": {
                    "type": [
                      "string",
                      "null"
                    ]
                  }
                },
                "required": [
                  "id",
                  "name"
                ],
                "additionalProperties": false
              },
              {
                "type": "null"
              }
            ]
          }
        },
        "required": [
          "id",
          "action",
          "createdAt",
          "ticket",
          "user",
          "from",
          "by"
        ],
        "additionalProperties": false
      }
    }
  },
  "required": [
    "items"
  ],
  "additionalProperties": false
}

Erros

{"error": {"code", "message", "requestId"}}. Códigos: invalid_input (400), unauthorized (401), forbidden / account_pending / scope_missing (403), not_found (404), limit_reached (409), internal (500).